Refund Policy

Return & Guarantee Policy

At WOXFIRE, we stand behind the quality of the Turbo Wok Burner and are committed to ensuring that our customers are fully satisfied with their purchase. If for any reason you are not 100% satisfied, we offer the following return policy:

100% Satisfaction Guarantee

You may return your Turbo Wok Burner for a full refund within 30 days of receipt. To be eligible for a refund:

• The product must be shipped back to us within 30 days from the date you receive it.
• The product must be in its original condition with all accessories included.
• Customers are responsible for return shipping and handling costs.

Damaged or Defective Products

We take every precaution to ensure your Turbo Wok Burner arrives in perfect condition. However, if your product arrives damaged or defective, we’ve got you covered:

• We will either repair, replace, or offer an alternative solution that meets your satisfaction.
• Simply contact us with photos and details of the issue, and we will resolve it promptly at no cost to you.

How to Initiate a Return

• To initiate a return, please contact our customer service team at support@woxfire.com to receive instructions.
• Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
• Refunds will be issued to the original payment method.

Final Notes

We are a new company, but we take pride in the Turbo Wok Burner and are confident it will exceed your expectations. We want you to shop with complete peace of mind, knowing that if anything goes wrong, we’ll make it right.